NEW ARRIVALS: FALL DESIGNER STYLES |   SHOP WOMEN / SHOP MEN

SHIPPING INFORMATION

US Rates

Next Day 1 Business Day $30
Two Day 2 Business Day Free
Standard 3-7 Business Days Free

International Rates

Priority 6-10 Business Days $25
Express † 3-5 Business Days $40

Domestic orders placed Monday through Saturday by 12:00pm EST (excluding holidays) are shipped the same day. Orders placed after 12:00pm EST or holidays are shipped the next business day. Orders placed Sunday will ship out the following Monday (excluding holidays).

Sales tax is applicable to merchandise shipped to a California, Colorado, District of Columbia, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Pennsylvania, Virginia, or Washington state address.

Sales tax is applicable to merchandise shipped to all Australian addresses.

Tracking Your Order

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.

International Shipping

Regardless of the service you choose, you will be responsible for import duties and taxes on your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated above are provided by UPS and USPS, and are not necessarily guaranteed.

We suggest that you contact your local customs office for additional information.

† International Express is not available to Czech Republic, Russia, and Ukraine.

RETURN POLICY

If for any reason you are not satisfied with your purchase, you have 14 days from the date the package arrives to initiate a return. Please make sure your items are returned new, unused and with all Totokaelo and designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the client at their cost. Your shipment will include a printed invoice/return form. The invoice/return form must be included in your return shipment to qualify for a return. The invoice/return form does not need to be complete to qualify for a return. Returns are processed within 10 business days of receipt.

DOMESTIC RETURNS

Returns are free for orders shipped within the U.S. (excludes all U.S. territories). We include a UPS return label in every package. Follow the steps below for a seamless returns process:

  • Fill out the reverse side of the included returns form with your order number and the items you are returning. For each item, please indicate a reason for return using one of the Return Codes listed at the bottom.
  • Attach your UPS return label to the outside of the package. There is no cost to use this label.
  • Drop off your package at the nearest UPS location. Please make note of your tracking number so that you are able to track it on its way back to us.
  • You will receive an email once your return has been processed. Please allow 10-14 business days from the time your package arrives back to us for a refund to be issued.

If you’ve lost your return label and need a replacement, please contact our Customer Service Department at help@totokaelo.com. You may also send returns back to us at the address below using any other trackable method, at your expense.

INTERNATIONAL RETURNS

Clients are responsible for return shipping charges. We recommend using a trackable and insured service.

Please return goods to:

TOTOKAELO
Attn: Returns
540 Eastpark Ct
Suite D
Sandston, VA 23150
United States

To make an EXCHANGE, please order the item you want as a new purchase, and allow 5 - 10 business days for us to process your return.

Note: All special release products and items marked as Final Sale are not eligible for returns, exchanges or additional price reductions.

Order Status

You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.

SIZE CHART

Please note that the following information is intended to be used as a general guide. Sizing and fit are approximate and may vary by designer. Please contact client services at help@totokaelo.com for further assistance.

Women’s Apparel Conversion Chart

Size (US) Numeric Size (US) Italy France UK Japan Germany Waist
XXS 00 36 32 4 0 30 23"
XS 0 38 34 6 1 32 24"-25"
S 2-4 40 36 8 2 34 26"-27"
M 4-6 42 38 10 3 36 27"-28"
L 8 44 40 12 4 38 29"-30"
XL 10 46 42 14 5 40 31"-32"
XXL 12 48 44 16 6 42 32"-33"

Women's General Measuring Guide

Below are definitions for the most commonly used product measurement terms to help you choose the best size. We recommend that you compare each measurement with your own.

Back

Measured from center back neckline to hem. On collared garments, measured from base of collar; on low-backed garments, measured from top of shoulder to hem.

Shoulder

Distance between shoulder seams, measured straight across the back.

Sleeve Length

Measured from center of collar to shoulder seam, then from the shoulder seam to end of cuff and combined.

Chest

Measured straight across the garment from side seam to side seam below sleeve. Double this measurement to compare with your own, best measured around the body at the fullest point of the bust line with arms relaxed.

Waist

Measured straight across the garment at the waist. Double this measurement to compare with your own, best measured around the body at the natural crease of the waist, with one finger between tape and body for a comfortable fit.

Inseam

Measured along the seam at garment's interior leg. Compare with measurement from inner thigh to ankle.

Outseam

Measured along the garment's exterior side seam from waist to hem. Compare with measurement from top of waist to ankle.

Skirt Length

Measured from waist to hem. Compare with measurement from top of waist to ankle.

Women’s Shoe Size Conversion Chart

US ITALY/EU FRANCE UK JAPAN
5 35 36 2 32
5.5 35.5 36.5 2.5 22.5
6 36 37 3 23
6.5 36.5 37.5 3.5 23.5
7 37 38 4 24
7.5 37.5 38.5 4.5 24.5
8 38 39 5 25
8.5 38.5 39.5 5.5 25.5
9 39 40 6 26
9.5 39.5 40.5 6.5 26.5
10 40 41 7 27
10.5 40.5 41.5 7.5 27.5

Women’s Ring Size Guide

Size (US) Circumference (Inches) Circumference (mm)
5 1.94" 49.3 mm
6 2.04" 51.9 mm
7 2.14" 54.4 mm
8 2.24" 57 mm

Rings

To measure ring size, wrap base of finger in string and mark the overlap. Unwrap and lay string flat, then measure to the mark in inches or millimeters.

Necklaces

Necklaces are measured by chain drop. Double this measurement for full chain length

Men’s Apparel Size Guide

Size UK/US Chest AU FR / IT JP KOREA CHINA
XS 34 84 44 1 90 170 / 88A
S 36 87 46 2 100 175 / 92A
M 38 90 48 3 100 180 / 96A
L 40 93 50 4 105 185 / 100A
XL 42 96 52 5 110 190 /104A

Men’s Shoe Size Conversion

US UK / AUS EU / IT JP KOREA CHINA
6 5 39 23.5 240 39.5
6.5 5.5 39.5 24 245 40
7 6 40 24.5 250 40.5
7.5 6.5 40.5 25 255 41
8 7 41 25.5 260 41.5
8.5 7.5 41.5 26 265 42
9 8 42 26.5 270 42.5
9.5 8.5 42.5 27 275 43
10 9 43 27.5 280 43.5
10.5 9.5 43.5 28 285 44
11 10 44 28.5 290 44.5
11.5 10.5 44.5 29 295 45
12 11 45 29.5 300 45.5

PRICING

SALE PRICE ADJUSTMENT POLICY

Totokaelo offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to the original form of payment. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

PRICE MATCH POLICY

Totokaelo will match the price of non-sale styles available on other websites. If a better price is found, please email us a link and we will adjust your order and match the price. The exact style, color and size must be available at the lower price when submitting the request. Style must be represented on a website located and shipping from within the United States which sells clothing in US dollars. We do not match other website’s promotions or promotional discounts. Requests can be made when placing your order or within Totokaelo's 14 day return window.

COUPON CODES

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

PAYMENT

Totokaelo accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

* Sales tax is only applicable to merchandise shipped to an Australia, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Louisiana, Maryland, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Washington State, Wisconsin or Virginia

GIFT CARDS

Totokaelo Online Gift Cards can be purchased and emailed to your friends and family. PLEASE NOTE: Online Gift Cards are not currently available for purchase online. We are working to resolve the issue. If you'd like to purchase a gift card online, please contact our Customer Service Team for assistance. Store Gift Cards are available and can be be purchased at our Seattle and New York stores.

If you have a gift card, you can use it to pay for your order during checkout. To check the balance on an existing gift card, log in or create and account then select Gift Cards from the My Account page.

AFFILIATE PROGRAM

If you are interested in joining the Totokaelo affiliate program please visit affiliates.

SITE ACCESSIBILITY

Totokaelo is committed to making our website's content accessible and user-friendly to everyone.

If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at +1 (877) 969-3241 or email help@totokaelo.com. Be sure to include 'Accessibility' in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. We also strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.

TLS 1.1/1.2 SUPPORT

If you would like to continue using Internet Explorer 8, 9, and 10 to access secure pages (HTTPS) after February 28, 2018, please change the following Internet Explorer browser settings:

  • Open Internet Explorer
  • Click the Tools menu (gear icon) and choose Internet Options
  • Click the Advanced tab
  • Scroll down to the Security section
  • Uncheck “Use SSL 2.0” and “Use SSL 3.0” or confirm they are unchecked
  • Check “Use TLS 1.0”, “Use TLS 1.1”, and “Use TLS 1.2” (if available) or confirm they are checked
  • Click OK to save your settings
  • Close and restart Internet Explorer

Note it is important to check consecutive TLS versions. Not selecting consecutive TLS versions (for example, checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.

ADDITIONAL HELP

Please feel free to contact us with any questions.

Email
help@totokaelo.com

Phone
+1 (877) 969-3241

Customer Service Hours
Monday – Friday
9 AM – 12 PM ET
Saturday – Sunday
9 AM – 9 PM ET


For help regarding our New York shop contact us here:

Phone
+1 (347) 308-5388

Store Hours
Monday to Saturday: 11am–7pm EST
Sunday: 11am–6pm EST


For help regarding our Seattle shop contact us here:

Phone
+1 (206) 962-3158

Store Hours
Monday to Saturday: 11am–7pm PST
Sunday: 11am–6pm PST