COVID-19 UPDATE

Message to Our Community

Read our public statment on COVID-19.

Store Closings

With the safety of our customer-facing employees in mind, we have decided to temporarily close our Seattle and New York stores to the public. We are constantly monitoring the pandemic, taking this situation day by day, and want to practice social distancing in closing the stores to the public.

Online Orders

Due to the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays.

Our Fulfillment Center is continuing to operate with adjustments to schedules and the work environment. We've increased the frequency and extent of our cleaning and sterilization procedures, especially for all high-touch areas and surfaces. We require all employees to stay at home if they are feeling unwell and recently implemented an emergency sick leave policy to support them. Additionally, we're following social distancing recommendations, and employees who can work from home are doing so.

Please feel free to contact customer support with any questions.

SHIPPING INFORMATION

PLEASE NOTE: Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays.

Domestic Rates

Method Transit Time Cost
Standard 3-7 Business Days $10.00
Two Day 1-2 Business Days $20.00
Next Day 1 Business Day $30.00

International Rates

Method Transit Time Cost
Priority 6-10 Business Days $40.00

Sales tax is applicable to merchandise shipped to a California, Colorado, District of Columbia, Georgia, Illinois, Maryland, Michigan, Minnesota, New Jersey, New York, North Carolina, Pennsylvania, Virginia, or Washington state address.

Sales tax is applicable to merchandise shipped to all Australian addresses.

Tracking Your Order

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.

International Shipping

When shipping to international addresses, you will be responsible for import duties and taxes on your international order. This charge is determined by your local customs authority. We suggest contacting your local customs office for additional information on these charges. Please note that transit times indicated above are provided by UPS and USPS, and are not necessarily guaranteed.

International Rejection Notices

Please note: International packages that are refused or abandoned will not be eligible for any type of reimbursement or reshipment.

RETURNS AND EXCHANGES

Return Policy

All items marked with Final Sale messaging on the item page at the time of purchase are not eligible for refund, exchange or store credit, no exceptions. Any Final Sale items returned will be returned to the customer at their expense. We accept returns for refund or exchange, solely for items damaged in transit.

To be eligible for a refund or exchange, you must email us within 7 days of receiving the product with photographs at help@totokaelo.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.

ORDER HISTORY

If you have a registered account, you can always view your order details by clicking on My Account Page . We would be happy to help you cancel or update your order’s address information prior to your order shipping, please contact us so we can assist you. Note: We can not make specific changes to items within an order.

SIZE CHART

Please note that the following information is intended to be used as a general guide. Sizing and fit are approximate and may vary by designer. Please contact client services at help@totokaelo.com for further assistance.

Women’s Apparel Conversion Chart

Size (US) Numeric Size (US) Italy France UK Japan Germany Waist
XXS 00 36 32 4 0 30 23"
XS 0 38 34 6 1 32 24"-25"
S 2-4 40 36 8 2 34 26"-27"
M 4-6 42 38 10 3 36 27"-28"
L 8 44 40 12 4 38 29"-30"
XL 10 46 42 14 5 40 31"-32"
XXL 12 48 44 16 6 42 32"-33"

Women's General Measuring Guide

Below are definitions for the most commonly used product measurement terms to help you choose the best size. We recommend that you compare each measurement with your own.

Back

Measured from center back neckline to hem. On collared garments, measured from base of collar; on low-backed garments, measured from top of shoulder to hem.

Shoulder

Distance between shoulder seams, measured straight across the back.

Sleeve Length

Measured from center of collar to shoulder seam, then from the shoulder seam to end of cuff and combined.

Chest

Measured straight across the garment from side seam to side seam below sleeve. Double this measurement to compare with your own, best measured around the body at the fullest point of the bust line with arms relaxed.

Waist

Measured straight across the garment at the waist. Double this measurement to compare with your own, best measured around the body at the natural crease of the waist, with one finger between tape and body for a comfortable fit.

Inseam

Measured along the seam at garment's interior leg. Compare with measurement from inner thigh to ankle.

Outseam

Measured along the garment's exterior side seam from waist to hem. Compare with measurement from top of waist to ankle.

Skirt Length

Measured from waist to hem. Compare with measurement from top of waist to ankle.

Women’s Shoe Size Conversion Chart

Japan USA UK EU
22.0cm 5 2.5 34.5
22.5cm 5.5 3 35
23.0cm 6 3.5 36
23.5cm 6.5 4 36.5
24.0cm 7 4.5 37
24.5cm 7.5 5 38
25.0cm 8 5.5 38.5
25.5cm 8.5 6 39
26.0cm 9 6.5 40
26.5cm 9.5 7 40.5
27.0cm 10 7.5 41

Women’s Ring Size Guide

Size (US) Circumference (Inches) Circumference (mm)
5 1.94" 49.3 mm
6 2.04" 51.9 mm
7 2.14" 54.4 mm
8 2.24" 57 mm

Rings

To measure ring size, wrap base of finger in string and mark the overlap. Unwrap and lay string flat, then measure to the mark in inches or millimeters.

Necklaces

Necklaces are measured by chain drop. Double this measurement for full chain length

Men’s Apparel Conversion Chart

Casual Shirts, Knitwear, Outerwear

Size (US) Numeric Size (US) Italy/EU Chest Circumference Waist Circumference
S 1 46 38" 30"
M 2 48 40" 32"
L 3 50 42" 34"
XL 4 52 44" 36"

Dress Shirts

Size (US) Numeric Size (US) Italy Shoulder Chest Circumference Collar Sleeve Length
S 38 46 17.5" 41.5" 15" 34.5"
M 39 48 17.5" 43.5" 15.5" 35"
L 40 50 18.5" 45.5" 16" 35.5"
XL 41 52 19.5" 48" 16.5" 35.5"

Pants/Shorts

Size EU JP Waist
S 46 1 30"-31"
M 48 2 32"-33"
L 50 3 34"
XL 52 4 35"

Denim

Size Waist Inseam
30 28.5" 32"
31 30" 32"
32 30.5" 32"
33 31.5" 32"
34 33" 32"
36 34.5" 34"

Men's General Measuring Guide

Below are definitions for the most commonly used product measurement terms to help you choose the best size. We recommend that you compare each measurement with your own.

Back

Measured from center back neckline to hem. On collared garments, measured from base of collar; on low-backed garments, measured from top of shoulder to hem.

Shoulder

Distance between shoulder seams, measured straight across the back.

Sleeve Length

Measured from center of collar to shoulder seam, then from the shoulder seam to end of cuff and combined.

Chest

Measured straight across the garment from side seam to side seam below sleeve. Double this measurement to compare with your own, best measured around the body at the fullest point of the bust line with arms relaxed.

Waist

Measured straight across the garment at the waist. Double this measurement to compare with your own, best measured around the body at the natural crease of the waist, with one finger between tape and body for a comfortable fit.

Inseam

Measured along the seam at garment's interior leg. Compare with measurement from inner thigh to ankle.

Outseam

Measured along the garment's exterior side seam from waist to hem. Compare with measurement from top of waist to ankle.

Collar

Measured along the circumference of shirt collar. Compare with measurement around the widest point of the neck.

Men’s Shoe Size Conversion Chart

Japan USA UK EU
24.0cm 6 5 38.5
24.5cm 6.5 5.5 39
25.0cm 7 6 40
25.5cm 7.5 6.5 40.5
26.0cm 8 7 41
26.5cm 8.5 7.5 41.5
27.0cm 9 8 42
27.5cm 9.5 8.5 42.5
28.0cm 10 9 43
28.5cm 10.5 9.5 43.5
29.0cm 11 10 44
29.5cm 11.5 10.5 44.5
30.0cm 12 11 45

Men’s Ring Size Guide

Size (US) Circumference (Inches) Circumference (mm)
9 2.34" 59.5 mm
9.5 2.39" 60.8 mm
10 2.44" 62.1 mm
10.5 2.49" 63.4 mm
11 2.54" 64.4 mm
11.5 2.59" 65.9 mm
12 2.65" 67.2 mm
12.5 2.7" 68.5 mm

Rings

To measure ring size, wrap base of finger in string and mark the overlap. Unwrap and lay string flat, then measure to the mark in inches or millimeters.

Necklaces

Necklaces are measured by chain drop. Double this measurement for full chain length

PRICING

SALE PRICE ADJUSTMENT POLICY

Totokaelo offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to the original form of payment. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

PRICE MATCH POLICY

Totokaelo will match the price of non-sale styles available on other websites. If a better price is found, please email us a link and we will adjust your order and match the price. The exact style, color and size must be available at the lower price when submitting the request. Style must be represented on a website located and shipping from within the United States which sells clothing in US dollars. We do not match other website’s promotions or promotional discounts. Requests can be made when placing your order or within Totokaelo's 14 day return window.

COUPON CODES

Discount codes may not be combined with other discount offers or promotions. Offer may not be applied to previous purchases, gift cards, shipping fees, or taxes. Discount applied before shipping, handling, and tax. Some exclusions may apply.

PAYMENT

Totokaelo accepts the following forms of payment:

  • Visa
  • Mastercard
  • American Express
  • China UnionPay
  • Discover
  • Diners Club
  • PayPal

* Sales tax is only applicable to merchandise shipped to an Australia, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington State, West Virginia, Wisconsin, or Wyoming

GIFT CARDS

PLEASE NOTE: Online Gift Cards are not currently available for purchase online. We are working to resolve the issue. Store Gift Cards are available and can be be purchased at our Seattle and New York stores.

AFFILIATE PROGRAM

If you are interested in joining the Totokaelo affiliate program please visit affiliates.

SITE ACCESSIBILITY

Totokaelo is committed to making our website's content accessible and user-friendly to everyone.

If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at 1.844.516.4716 or email help@totokaelo.com. Be sure to include 'Accessibility' in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. We also strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.

TLS 1.1/1.2 SUPPORT

If you would like to continue using Internet Explorer 8, 9, and 10 to access secure pages (HTTPS) after February 28, 2018, please change the following Internet Explorer browser settings:

  • Open Internet Explorer
  • Click the Tools menu (gear icon) and choose Internet Options
  • Click the Advanced tab
  • Scroll down to the Security section
  • Uncheck “Use SSL 2.0” and “Use SSL 3.0” or confirm they are unchecked
  • Check “Use TLS 1.0”, “Use TLS 1.1”, and “Use TLS 1.2” (if available) or confirm they are checked
  • Click OK to save your settings
  • Close and restart Internet Explorer

Note it is important to check consecutive TLS versions. Not selecting consecutive TLS versions (for example, checking TLS 1.0 and 1.2, but not checking 1.1) could result in connection errors.

ADDITIONAL HELP

Please feel free to contact us with any questions.

Email
help@totokaelo.com

Phone
1.844.516.4716

Customer Service Hours
Monday–Friday 9am–4pm ET
Saturday-Sunday CLOSED


Please Note: Due to the economic impact of COVID-19, our Seattle and New York locations have closed.

Please contact customer support with any questions.