Shipping Information

**Due to inclement weather on the US East Coast, some orders will experience delays of 1-2 business days

United States

Buy in time for December 25 (Monday, December 24 delivery):

United States
Place your Next Day shipping order by 12:00pm EST December 21.

International
Place your Priority shipping order by 12:00pm EST December 17.
Place your Express order by 12:00pm EST December 20.


Contiguous US

Next Day 1 Business Day Free

Other US

Standard 1-3 Business Days Free

International

Priority 6-10 Business Days $25
Express ✝ 3-5 Business Days $40

Domestic orders placed Monday through Saturday by 12:00pm EST (excluding holidays) are shipped the same day. Orders placed after 12:00pm EST or holidays are shipped the next business day. Orders placed Sunday will ship out the following Monday (excluding holidays).

Sales tax is applicable to merchandise shipped to a California, New York, Virginia, or Washington state address.

Sales tax is applicable to merchandise shipped to all Australian addresses.

Tracking Your Order

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.

International Shipping

Regardless of the service you choose, you will be responsible for import duties and taxes on your international order. These fees are calculated based on shipping destination and order value, and will be paid at checkout. No additional fees will be required to receive your order. Please note, any refused or unclaimed international orders will not be eligible for refund. We suggest that you contact your local customs office for additional information.

✝ International Express is not available to Czech Republic, Russia, and Ukraine.

Return Policy

We’ve extended our return window through January 8th on items purchased from November 1st through December 25th.

If for any reason you are not satisfied with your purchase, you have 14 days from the date the package arrives to initiate a return. Please make sure your items are returned new, unused and with all Totokaelo and designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the client at their cost. Your shipment will include a printed invoice/return form. The invoice/return form must be included in your return shipment to qualify for a return. The invoice/return form does not need to be complete to qualify for a return. Returns are processed within 10 business days of receipt.

DOMESTIC RETURNS

Returns are free for orders shipped within the U.S. We include a UPS return label in every package. If you’ve lost your return label and need a replacement, please contact our Client Services Department at hello@totokaelo.com

INTERNATIONAL RETURNS

Clients are responsible for return shipping charges. We recommend using a trackable and insured service.

Please return goods to:

TOTOKAELO
Attn: Returns
540 Eastpark Ct
Suite D
Sandston, VA 23150
United States

To make an EXCHANGE, please order the item you want as a new purchase, and allow 5 - 10 business days for us to process your return.

Please note all items marked FINAL SALE are not eligible for return, exchange or store credit.

SALE PRICE ADJUSTMENT POLICY

Totokaelo offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to your Totokaelo account in the form of a store credit. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

PRICE MATCH POLICY

Totokaelo will match the price of non-sale styles available on other websites. If a better price is found, please email us a link and we will adjust your order and match the price. The exact style, color and size must be available at the lower price when submitting the request. Style must be represented on a website located and shipping from within the United States which sells clothing in US dollars. We do not match other website’s promotions or promotional discounts. Requests can be made when placing your order or within Totokaelo's 20 day return window.

RETURNS ON ORIGINAL ARTWORK

Original artwork must be received, in perfect condition, back to Totokaelo within 14 days of order date. All returns of original artwork will incur a 10% restocking fee. Delivery and return shipping costs are nonrefundable. Please follow return instructions above.

RETURNS ON SPECIAL ORDERS

All special orders and items made to order are non-refundable. A 50% deposit is required when placing a special order and is non-refundable.

Please contact our client service team by emailing hello@totokaelo.com with further questions.

Size Chart

Please note that the following information is intended to be used as a general guide. Sizing and fit are approximate and may vary by designer. Please contact client services at hello@totokaelo.com for further assistance.

Women's Apparel Conversion Chart

Women's General Measuring Guide

Below are definitions for the most commonly used product measurement terms to help you choose the best size. We recommend that you compare each measurement with your own.

Back
Measured from center back neckline to hem. On collared garments, measured from base of collar; on low-backed garments, measured from top of shoulder to hem.
Shoulder
Distance between shoulder seams, measured straight across the back.
Sleeve Length
Measured from center of collar to shoulder seam, then from the shoulder seam to end of cuff and combined.
Chest
Measured straight across the garment from side seam to side seam below sleeve. Double this measurement to compare with your own, best measured around the body at the fullest point of the bust line with arms relaxed.
Waist
Measured straight across the garment at the waist. Double this measurement to compare with your own, best measured around the body at the natural crease of the waist, with one finger between tape and body for a comfortable fit.
Inseam
Measured along the seam at garment's interior leg. Compare with measurement from inner thigh to ankle.
Outseam
Measured along the garment's exterior side seam from waist to hem. Compare with measurement from top of waist to ankle.
Skirt Length
Measured from waist to hem. Compare with measurement from top of waist to ankle.

Women's Shoe Size Conversion Chart

Women's Ring Size Guide

Rings
To measure ring size, wrap base of finger in string and mark the overlap. Unwrap and lay string flat, then measure to the mark in inches or millimeters.
Necklaces
Necklaces are measured by chain drop. Double this measurement for full chain length.

Men's Apparel Conversion Chart

Casual Shirts, Knitwear, Outerwear

Dress Shirts

Pants/Shorts

Denim

Men's General Measuring Guide

Below are definitions for the most commonly used product measurement terms to help you choose the best size. We recommend that you compare each measurement with your own.

Back
Measured from center back neckline to hem. On collared garments, measured from base of collar; on low-backed garments, measured from top of shoulder to hem.
Shoulder
Distance between shoulder seams, measured straight across the back.
Sleeve Length
Measured from center of collar to shoulder seam, then from the shoulder seam to end of cuff and combined.
Chest
Measured straight across the garment from side seam to side seam below sleeve. Double this measurement to compare with your own, best measured around the body at the fullest point of the chest with arms relaxed.
Waist
Measured straight across the garment at the waist. Double this measurement to compare with your own, best measured around the body at the natural crease of the waist, with one finger between tape and body for a comfortable fit.
Inseam
Measured along the seam at garment's interior leg. Compare with measurement from inner thigh to ankle.
Outseam
Measured along the garment's exterior side seam from waist to hem. Compare with measurement from top of waist to ankle.
Collar
Measured along the circumference of shirt collar. Compare with measurement around the widest point of the neck.

Men's Shoe Size Conversion Chart

Men's Ring Size Guide

Rings
To measure ring size, wrap base of finger in string and mark the overlap. Unwrap and lay string flat, then measure to the mark in inches or millimeters.
Necklaces
Necklaces are measured by chain drop. Double this measurement for full chain length.

Payment

Totokaelo accepts the following forms of payment:
  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

* Sales tax is only applicable to merchandise shipped to an Australia, California, Illinois, New Jersey, New York, North Carolina, Virginia, or Washington address.

ORDER STATUS

You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.

ACCESSIBILITY

Totokaelo is committed to making our website's content accessible and user-friendly for everyone.
If you are having difficulty viewing or navigating the content on this website, or notice any content, feature or functionality that you believe is not fully accessible to people with disabilities, please call our Customer Service team at +1 (844) 868‑6523 or email us at hello@totokaelo.com. Be sure to include “Accessibility” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.

We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. We also strongly encourage vendors of third-party digital content to provide content that is accessible and user-friendly.