Shipping Information

Continental US

Standard 1-3 Business Days $10. Free on orders of $150 or more
Two Day 2 Business Days $20
Next Day 1 Business Day $45

International

Priority 6-10 Business Days $25
Express ✝ 3-5 Business Days $40

Domestic orders placed Monday through Saturday by 12:00pm EST (excluding holidays) are shipped the same day. Orders placed after 12:00pm EST or holidays are shipped the next business day. Orders placed Sunday will ship out the following Monday (excluding holidays).

Sales tax is only applicable to merchandise shipped to a California, New York, Virginia, or Washington state address.

Tracking Your Order

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.

International Shipping

Regardless of the service you choose, you may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Transit times above are provided by the carrier and are not necessarily guaranteed. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. Please note, any refused or unclaimed international orders will not be eligible for refund. We suggest that you contact your local customs office for additional information.

✝ International Express is not available to Czech Republic, Russia, and Ukraine.

Return Policy

If for any reason you are not satisfied with your purchase, you have 20 days from the invoice date to make a return. Please make sure your items are returned new, unused and with all Totokaelo and designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the client at their cost. Your shipment will include a printed invoice/return form. The invoice/return form must be included in your return shipment to qualify for a return. The invoice/return form does not need to be complete to qualify for a return. Clients are responsible for return shipping charges. Returns are processed within 10 business days of receipt.

Please return goods to:

TOTOKAELO
Attn: Returns
540 Eastpark Ct
Suite D
Sandston, VA 23150
United States

To make an EXCHANGE, please order the item you want as a new purchase, and allow 5 - 10 business days for us to process your return.

Please note all items marked FINAL SALE are not eligible for return, exchange or store credit.

SALE PRICE ADJUSTMENT POLICY

Totokaelo offers a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale. Adjustments must be claimed within 7 days of sale start date. Sale price adjustments will be credited to your Totokaelo account in the form of a store credit. Please be aware that the exact style and size of an item must be available for purchase when request is made. We are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily reduced in price.

PRICE MATCH POLICY

Totokaelo will match the price of non-sale styles available on other websites. If a better price is found, please email us a link and we will adjust your order and match the price. The exact style, color and size must be available at the lower price when submitting the request. Style must be represented on a website located and shipping from within the United States which sells clothing in US dollars. We do not match other website’s promotions or promotional discounts. Requests can be made when placing your order or within Totokaelo's 20 day return window.

RETURNS ON ORIGINAL ARTWORK

Original artwork must be received, in perfect condition, back to Totokaelo within 14 days of order date. All returns of original artwork will incur a 10% restocking fee. Delivery and return shipping costs are nonrefundable. Please follow return instructions above.

RETURNS ON SPECIAL ORDERS

All special orders and items made to order are non-refundable. A 50% deposit is required when placing a special order and is non-refundable.

Please contact our client service team by emailing hello@totokaelo.com with further questions.

Size Chart

Please note that the following information is intended to be used as a general guide. Sizing and fit are approximate and may vary by designer. Please contact client services at hello@totokaelo.com for further assistance.

Women's Apparel Conversion Chart

Size (US) Numeric
Size (US)
Italy France UK Japan Germany Waist
XXS 00 36 32 4 0 30 23"
XS 0 38 34 6 1 32 24"-25"
S 2-4 40 36 8 2 34 26"-27"
M 4-6 42 38 10 3 36 27"-28"
L 8 44 40 12 4 38 29"-30"
XL 10 46 42 14 5 40 31"-32"
XXL 12 48 44 16 6 42 32"-33"

Women's General Measuring Guide

Below are definitions for the most commonly used product measurement terms to help you choose the best size. We recommend that you compare each measurement with your own.

Back
Measured from center back neckline to hem. On collared garments, measured from base of collar; on low-backed garments, measured from top of shoulder to hem.
Shoulder
Distance between shoulder seams, measured straight across the back.
Sleeve Length
Measured from center of collar to shoulder seam, then from the shoulder seam to end of cuff and combined.
Chest
Measured straight across the garment from side seam to side seam below sleeve. Double this measurement to compare with your own, best measured around the body at the fullest point of the bust line with arms relaxed.
Waist
Measured straight across the garment at the waist. Double this measurement to compare with your own, best measured around the body at the natural crease of the waist, with one finger between tape and body for a comfortable fit.
Inseam
Measured along the seam at garment's interior leg. Compare with measurement from inner thigh to ankle.
Outseam
Measured along the garment's exterior side seam from waist to hem. Compare with measurement from top of waist to ankle.
Skirt Length
Measured from waist to hem. Compare with measurement from top of waist to ankle.

Women's Shoe Size Conversion Chart

US ITALY/EU FRANCE UK JAPAN
5 35 36 2 22
5.5 35.5 36.5 2.5 22.5
6 36 37 3 23
6.5 36.5 37.5 3.5 23.5
7 37 38 4 24
7.5 37.5 38.5 4.5 24.5
8 38 39 5 25
8.5 38.5 39.5 5.5 25.5
9 39 40 6 26
9.5 39.5 40.5 6.5 26.5
10 40 41 7 27
10.5 40.5 41.5 7.5 27.5

Women's Ring Size Guide

Size (US) Circumference (Inches) Circumference (mm)
5 1.94" 49.3 mm
6 2.04" 51.9 mm
7 2.14" 54.4 mm
8 2.24" 57 mm
Rings
To measure ring size, wrap base of finger in string and mark the overlap. Unwrap and lay string flat, then measure to the mark in inches or millimeters.
Necklaces
Necklaces are measured by chain drop. Double this measurement for full chain length.

Men's Apparel Conversion Chart

Casual Shirts, Knitwear, Outerwear

Size (US) Numeric
Size (US)
Italy/EU Chest
Circumference
Waist
Circumference
S 1 46 38" 30
M 2 48 40" 32
L 3 50 42" 34
XL 4 52 44" 36

Dress Shirts

Size EU Italy Shoulder Chest
Circumference
Collar Sleeve Length
S 38 46 17.5" 41.5" 15" 34.5
M 39 48 17.5" 43.5" 15.5" 35
L 40 50 18.5" 45.5" 16" 35.5
XL 41 52 19.5" 48" 16.5" 35.5

Pants/Shorts

Size EU JP Waist
S 46 1 30"-31"
M 48 2 32"-33"
L 50 3 34"
XL 52 4 35"

Denim

Size Waist Inseam
30 28.5" 32"
31 30" 32"
32 30.5" 32"
33 31.5" 32"
34 33" 32"
36 34.5" 34"

Men's General Measuring Guide

Below are definitions for the most commonly used product measurement terms to help you choose the best size. We recommend that you compare each measurement with your own.

Back
Measured from center back neckline to hem. On collared garments, measured from base of collar; on low-backed garments, measured from top of shoulder to hem.
Shoulder
Distance between shoulder seams, measured straight across the back.
Sleeve Length
Measured from center of collar to shoulder seam, then from the shoulder seam to end of cuff and combined.
Chest
Measured straight across the garment from side seam to side seam below sleeve. Double this measurement to compare with your own, best measured around the body at the fullest point of the chest with arms relaxed.
Waist
Measured straight across the garment at the waist. Double this measurement to compare with your own, best measured around the body at the natural crease of the waist, with one finger between tape and body for a comfortable fit.
Inseam
Measured along the seam at garment's interior leg. Compare with measurement from inner thigh to ankle.
Outseam
Measured along the garment's exterior side seam from waist to hem. Compare with measurement from top of waist to ankle.
Collar
Measured along the circumference of shirt collar. Compare with measurement around the widest point of the neck.

Men's Shoe Size Conversion Chart

US EU UK JP
8 41 7 26
8.5 41-42 7.5 26.5
9 42 8 27
9.5 42-43 8.5 27.5
10 43 9 28
10.5 43-44 9.5 28.5
11 44 10 29
11.5 44-45 10.5 29.5
12 45 11 30

Men's Ring Size Guide

Size (US) Inches Circumference MM Circumference
9 2.34" 59.5 mm
9 1/2 2.39" 60.8 mm
10 2.44" 62.1 mm
10 1/2 2.49" 63.4 mm
11 2.54" 64.4 mm
11 1/2 2.59" 65.9 mm
12 2.65" 67.2 mm
12 1/2 2.7" 68.5 mm
Rings
To measure ring size, wrap base of finger in string and mark the overlap. Unwrap and lay string flat, then measure to the mark in inches or millimeters.
Necklaces
Necklaces are measured by chain drop. Double this measurement for full chain length.

Payment

Totokaelo accepts the following forms of payment:
  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal

ORDER STATUS

You can always check the status of your order by clicking on My Account in the navigation bar. We will be happy to make any changes to your order if you contact us before it has been processed.
{{ title }}
Waiting for Client Services...
{{agent.name}}
Client Services
  • {{agentName}} is typing...
  • Agent has left the chat. Type a new message to start a new chat.
  • You have left the chat. Type a new message to start a new chat.
Leave Us A Message
Live Chat {{ title }}
{{unreadMessageCount}} Chat w/ {{agentName}}