Return Policy

Totokaelo will exchange or refund goods received at Totokaelo HQ within 20 days of the date the order was placed (noted at the top of invoice). All goods must be returned unworn and in perfect condition along with and a copy of your invoice.

Shoes will be accepted only if returned in their original, undamaged shoe box. Swimwear will be accepted only with hygiene strip intact.

Please indicate on the back of your invoice the reason of your return and if you would prefer a store credit or refund to your credit card. When issuing a return for a purchase that was made with both a store credit and a new charge, the store credit will be returned to your Totokaelo account first, and the remaining balance refunded to your card.

Please return goods to:

Totokaelo
Attn: Returns
913 Western Avenue
Seattle, Washington 98104

Your account will be credited within 5 days of receipt less any shipping costs and you will be emailed a confirmation at that time. In case goods are not available for exchange, you will be reimbursed. All refunds will be given in the same method of original payment.

Clients are responsible for return shipping charges. If there was a mistake on the part of Totokaelo, or in the case that an item was faulty or damaged, client will be reimbursed for return shipping charges.

Please note that we do not accept liability for shipping loss or damage of returned goods. Totokaelo will not refund international duties and taxes. For more information on reclaiming, please contact your local customs bureau.

Sales items are eligible for exchange or store credit if received within 20 days of the date the order was placed (noted at the top of the invoice).

Totokaelo is not able to alter or cancel orders once they have been placed. Refused packages are subject to a 20.00 shipping/restocking fee.